Friday, November 17, 2006
Why does Washington Mutual even bother to give the impression that it reads my emails? Do they really think that giving me an online “Message Center” with which to “log complaints” will make me more complacent? I’m fairly certain that the message I sent them was never read by a human. They must have a system similar to the Post Office.
RSS 2.0 (XML)Secure Message
subject: Bill Payment
accountType: checking
transactionDate: 11/20/2006 12:00:00 AM
comments: To Whom It May Concern:I scheduled a bill to be paid to U.S. Bank through your bill pay system. I explicitly requested that it not be paid until next week because I was aware that I would not have the funds to pay it before then. However, it was paid early, and I am now in danger of having a $775 check bounce. I am going to transfer funds from my savings account, which I will probably be charged a service fee for. Please inform me what actions I must take in order to ensure this doesn’t happen again.
RE: Bill Payment
Thank you for your email.As per your request, I reviewed your accounts and found that your
account is positive with current balance of $4.76 after the check for
$775.00 is withdrawn.
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